Andres Monge
Director of Client Success
- Curridabat, Costa Rica
- Mechanical Engineering, Bachelor's Degree, Universidad de Costa Rica
- 11Years of Experience
Professional Bio
As a Client Success Manager at FullStack Labs, my job is to manage existing accounts and ensure our clients are always happy with our work. I always strive to understand their needs, uncover any concerns, and cultivate strong relationships that generate win-win scenarios. I am from Costa Rica and I have over 10 years of experience in Sales and Account Management. When I'm not working, I enjoy playing guitar, singing, playing tennis, and doing CrossFit.
Technology Expertise
Advanced
Intermediate
Featured References
Employment History
FullStack Labs May 2021 - Present
Director of Client Success
BairesDev January 2020 - May 2021
Account Manager
I was an Account Manager and part of the Client Services Team at BairesDev, a software outsourcing company from Argentina.
- Ensure proper budgeting, correct processes, strategic growth, and proper execution on projects.
- Lead growth plans and retention plans for various customers in different market segments.
- Work on client relations to build rapport, find growth opportunities and generate larger revenue.
- Manage the client base and be a leader to the project management team towards goal achievement.
- Deal on a day-to-day basis with C-level clients to achieve and exceed yearly company goals and satisfy customer needs.
- Apply commercial strategies to maintain steady growth and good service to the different markets.
Global Water Solutions USA April 2018 - December 2019
Territory Manager
After 5 years working at the Latin America branch of Global Water Solutions, I was promoted and moved to the USA branch, where I was responsible for opening and establishing new operations in the USA.
- Account and portfolio operation management, including implementation, monitoring, and evaluation of countries in the Caribbean and Mexico.
- Direct handling of fast-growing markets like the Dominican Republic, with a consistent and projected growth of over 60%.
- Managed to grow an economically unstable market like Puerto Rico (15% projected growth) and open new lines of businesses.
- Apply commercial strategies to maintain steady growth and good service to the different markets.
- Manage and implement marketing programs and specific sales projects for new product lines obtaining a faster-paced inventory turnaround.
Global Water Solutions Ltd. January 2013- April 2018
Territory Manager
My role here was focused on managing the evaluation and development of 10 countries in Latin America, through distribution and own operations accounts.
- Account and portfolio operation management, including implementation, monitoring, and evaluation of 10 countries in the Caribbean, Central, and South America.
- Direct handling of fast-growing markets like Panama, Peru, and Chile, reflecting a 16% growth.
- Managed to grow economically unstable markets like Argentina (44% growth) and Paraguay (10% growth).
- Opened new lines of businesses in all countries, including Uruguay, Costa Rica, El Salvador, and the Dominican Republic.
- Manage and implement marketing programs and specific sales projects for new product lines.
- Assist markets outside the Latin American Region, leading seminars and trade shows in Europe, Africa, and Asia
- Adapt commercial strategies depending on country specifications in order to maintain steady growth and good service.
Going Inc September 2011 - December 2012
Regional Manager
- Opened new markets in Central America, South America, and the Caribbean region for Taiwanese pump manufacturers.
Salesforce International August 2010 - September 2011
Sales Force Representative
- Developed new markets in Central America and the Caribbean region for different types of products (LED lights, Indian Pumps, and petrol equipment for gas stations).
Portfolio
Thought Leadership
Employment History
FullStack Labs May 2021 - Present
Director of Client Success
BairesDev January 2020 - May 2021
Account Manager
I was an Account Manager and part of the Client Services Team at BairesDev, a software outsourcing company from Argentina.
- Ensure proper budgeting, correct processes, strategic growth, and proper execution on projects.
- Lead growth plans and retention plans for various customers in different market segments.
- Work on client relations to build rapport, find growth opportunities and generate larger revenue.
- Manage the client base and be a leader to the project management team towards goal achievement.
- Deal on a day-to-day basis with C-level clients to achieve and exceed yearly company goals and satisfy customer needs.
- Apply commercial strategies to maintain steady growth and good service to the different markets.
Global Water Solutions USA April 2018 - December 2019
Territory Manager
After 5 years working at the Latin America branch of Global Water Solutions, I was promoted and moved to the USA branch, where I was responsible for opening and establishing new operations in the USA.
- Account and portfolio operation management, including implementation, monitoring, and evaluation of countries in the Caribbean and Mexico.
- Direct handling of fast-growing markets like the Dominican Republic, with a consistent and projected growth of over 60%.
- Managed to grow an economically unstable market like Puerto Rico (15% projected growth) and open new lines of businesses.
- Apply commercial strategies to maintain steady growth and good service to the different markets.
- Manage and implement marketing programs and specific sales projects for new product lines obtaining a faster-paced inventory turnaround.
Global Water Solutions Ltd. January 2013- April 2018
Territory Manager
My role here was focused on managing the evaluation and development of 10 countries in Latin America, through distribution and own operations accounts.
- Account and portfolio operation management, including implementation, monitoring, and evaluation of 10 countries in the Caribbean, Central, and South America.
- Direct handling of fast-growing markets like Panama, Peru, and Chile, reflecting a 16% growth.
- Managed to grow economically unstable markets like Argentina (44% growth) and Paraguay (10% growth).
- Opened new lines of businesses in all countries, including Uruguay, Costa Rica, El Salvador, and the Dominican Republic.
- Manage and implement marketing programs and specific sales projects for new product lines.
- Assist markets outside the Latin American Region, leading seminars and trade shows in Europe, Africa, and Asia
- Adapt commercial strategies depending on country specifications in order to maintain steady growth and good service.
Going Inc September 2011 - December 2012
Regional Manager
- Opened new markets in Central America, South America, and the Caribbean region for Taiwanese pump manufacturers.
Salesforce International August 2010 - September 2011
Sales Force Representative
- Developed new markets in Central America and the Caribbean region for different types of products (LED lights, Indian Pumps, and petrol equipment for gas stations).
