Product Operations

Paul Hahn

Delivery Manager

  • West Fargo, North Dakota
  • BA, Project Management, Capella University
  • 15
    Years of Experience

Professional Bio

As an organized and driven person by nature, project management was a natural fit for me. I'm loyal and innovative, and I bring a passion for consensus to ensure everyone is on the same page for every project, turning individual members into cohesive, high-performing teams. I've led groups at a wide variety of organizations, from Hewlett Packard to AMC Theaters to the State of North Dakota. I love making sense of things and generating insights to help individuals and organizations make data-driven decisions, fostering knowledge sharing and individual growth — and most importantly, making customers happy. When I'm not liaising between clients and developers or searching through databases with Power Query, I love to cook.

USA
West Fargo, North Dakota

Technology Expertise

  • Advanced label
    Advanced
  • Intermediate label
    Intermediate
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Featured References

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Employment History

FullStack Labs Jul 2020 - Present

Business Analyst / Project Manager

As a Business Analyst and Project Manager at FullStack Labs, I'm responsible for delivering our clients high-quality solutions on time and within budget.

Currently I'm working on:

  • Leading maintenance and development for SunDoc Filings, a company that provides easy-to-use legal document filing services. I lead the three-dev team that's creating an authorized-agent management portal for signers and signees using React, Ruby on Rails, and .NET.
  • Leading development for Bible.is, a mobile app that allows users to interact with the Bible in text and audio. I stabilized and enhanced the application to drive average customer ratings to over 4.7 and have managed teams of up to 4 developers and 1 quality analyst working concurrently.
  • Leading maintenance and development for Gideon Bible App, a mobile app also allowing users to interact with the Bible in text and audio, with features and content specific to The Gideons International. I have implemented a brand new version of the application and have continued to enhance it with new content and features.
  • Leading maintenance and development for Faith Comes by Hearing, a faith outreach company providing bible content and accepting donations to further their outreach efforts. I have implemented several campaign pages, increased web site performance, and integrated the web front-end with NetSuite.
  • Leading maintenance and development for WebWOTC, a platform for submitting and managing Work Opportunity Tax Credit requests. I have brought several customers onto the platform and implemented several changes to remain aligned with government regulations.
  • Managing the creation, review, and publication of blog post content for the Fullstack Labs web site. I have ensured at least 1 new blog post is generated and published per week and search engine optimized.
  • Building Fullstack Labs BA/PM and BI . I have developed job descriptions along with PM Challenge and BI Coding Challenge processes (submission, evaluation), evaluate submissions as candidates apply, and interview candidates that move forward. I have also enhanced Kanban management processes for maintenance accounts and implemented Jira automation to automatically notify the team when certain events occur (new ticket, status change, reviews needed, etc.).
  • Building Fullstack Labs IT Discovery and Strategy Development capability. I have developed a TOGAF-aligned framework used to discover and document an organization's drivers, Enterprise Architecture, and processes using the Archimate standard.
Nexus Innovations Aug 2019 - Apr 2020

Developer / Business Analyst

Nexus Innovations delivers novel yet practical management and technology solutions that empower clients to optimize performance and strategically reach their goals. While a Developer and Business Analyst at Nexus, I:

  • Lead development on the Main Street Dashboard for the State of North Dakota, which allows government workers to see data from more than 20 different local, state and federal agencies in an array of interactive visualizations. I analyzed the state's current solution, regularly liaised with key stakeholders, drew up project specs, and managed its scope. I also automated the data feeds coming into the dashboard, shifted storage from SharePoint to Azure Storage, and enhanced the Power BI dashboard user experience.
  • Documented end-to-end processes and integration points for the North Dakota Department of Transportation. I worked with four developers to develop process maps, capture pain points, and implement general project improvements.
Razor Consulting Solutions Aug 2018 - Jul 2019

Senior Program Manager

Razor is a consulting and software development company based in Fargo, North Dakota. While a Senior Program Manager at Razor, I:

  • Implemented a reporting solution using Excel and Power BI. I oversaw a project that pulled data from disparate systems into an Excel spreadsheet, then used Power BI for ETL and massaging the data so it could be used seamlessly to produce Pivot Charts. The Excel information was later transitioned into SharePoint, which was used to manage the team developing the Power BI dashboards.
  • Instituted governance around sessions and followed-up on blockers, working with regional and C-level leadership to prioritize their remediation
  • Managed four different teams of 18 direct reports — one team per solution group and/or sales area. Worked across multiple solution groups, including Applications and Infrastructure, Modern Workplace, Business Applications, and Data and AI.
AMC Theaters May 2017 - Jul 2018

Project Manager / Business Analyst

AMC Theaters is the largest movie exhibition company in the the world, with approximately 1,000 theaters and more than 11,000 screens across the globe serving approximately 350 million guests annually. As Project Manager and Business Analyst for AMC, I:

  • Worked with a team of more than 20 to build AMC Stubs A-List, a subscription service that offered customers regular monthly tickets and premium treatment. We integrated the service's features at theater kiosks and the AMC website and responded to shifting requirements stemming from market pressures while still delivering the solution under budget and on time.
  • Along with five others, developed an accounting system to track hourly employees’ work, wages, adjustments, and payroll. The ETL, reporting mechanisms and a majority of other processes were automated, providing stakeholders with better audit reporting.
  • Integrated sentiment data from Twitter into the data warehouse and provided analytical reporting.
  • Standardized business requirement templates and processes and evolved project and the portfolio management toolset for use across the organization.
MMG Insurance Nov 2016 - Apr 2017

Business Analyst

MMG Insurance provides a wide variety of personal and commercial insurance products. While a Business Analyst, I:

  • Developed interactive diagrams to examine the property casualty life cycle. The diagrams were built with Visio and enabled drill-down and drill-up between levels throughout the process, from client to agent and systems.
  • Worked with a team of 30 to integrate internal systems with the Majesco application platform.
  • Documented formal business rules, concept models, and definitions within RuleXpress.
Hewlett Packard Feb 2005 - Jan 2016

Project Manager, Business Analyst, PMO Governance Lead

Hewlett-Packard is one of the largest computer manufacturers and IT solutions providers in the world. At HP, I:

  • Built a project pipeline dashboard with four developers that fed data entered into InfoPath forms into a SQL database, providing project visibility through dashboards and reports. In addition to InfoPath and SQL, the project utilized SharePoint and SSRS.
  • Built an activity tracker that provided a one-click solution for project managers to enter project tracking information into Excel and generate standard-format, dynamic-content status reports in PowerPoint. The tracker was built with SharePoint and VBA, in addition to Excel and PowerPoint.
  • Led a team of seven to build branded websites for HP's B2B e-commerce customers. We ensured that each customer had separate storefronts, commerce networks, and back-end inventory and fulfillment systems while minimizing customer impact. The websites were developed with SAP Ariba and custom in-house solutions.
  • Mentored more than 75 Business Analysis employees to assist them in obtaining their IIBA and PMI-PBA certifications. Chose resource materials and condensed them into a series of presentations to conduct live mentoring sessions.
USA
USA

Portfolio

Cytek Biosciences

Bio-technology Web Site

Shopify, React, NetSuite, Ruby on Rails

SunDoc Filings

Legal Document Filing Software

React, Node.js, Ruby on Rails, .NET

Faith Comes by Hearing

Outreach and Donations Web Site

WebFlow, React, Node.js

Thought Leadership

Employment History

FullStack Labs Jul 2020 - Present

Business Analyst / Project Manager

As a Business Analyst and Project Manager at FullStack Labs, I'm responsible for delivering our clients high-quality solutions on time and within budget.

Currently I'm working on:

  • Leading maintenance and development for SunDoc Filings, a company that provides easy-to-use legal document filing services. I lead the three-dev team that's creating an authorized-agent management portal for signers and signees using React, Ruby on Rails, and .NET.
  • Leading development for Bible.is, a mobile app that allows users to interact with the Bible in text and audio. I stabilized and enhanced the application to drive average customer ratings to over 4.7 and have managed teams of up to 4 developers and 1 quality analyst working concurrently.
  • Leading maintenance and development for Gideon Bible App, a mobile app also allowing users to interact with the Bible in text and audio, with features and content specific to The Gideons International. I have implemented a brand new version of the application and have continued to enhance it with new content and features.
  • Leading maintenance and development for Faith Comes by Hearing, a faith outreach company providing bible content and accepting donations to further their outreach efforts. I have implemented several campaign pages, increased web site performance, and integrated the web front-end with NetSuite.
  • Leading maintenance and development for WebWOTC, a platform for submitting and managing Work Opportunity Tax Credit requests. I have brought several customers onto the platform and implemented several changes to remain aligned with government regulations.
  • Managing the creation, review, and publication of blog post content for the Fullstack Labs web site. I have ensured at least 1 new blog post is generated and published per week and search engine optimized.
  • Building Fullstack Labs BA/PM and BI . I have developed job descriptions along with PM Challenge and BI Coding Challenge processes (submission, evaluation), evaluate submissions as candidates apply, and interview candidates that move forward. I have also enhanced Kanban management processes for maintenance accounts and implemented Jira automation to automatically notify the team when certain events occur (new ticket, status change, reviews needed, etc.).
  • Building Fullstack Labs IT Discovery and Strategy Development capability. I have developed a TOGAF-aligned framework used to discover and document an organization's drivers, Enterprise Architecture, and processes using the Archimate standard.
Nexus Innovations Aug 2019 - Apr 2020

Developer / Business Analyst

Nexus Innovations delivers novel yet practical management and technology solutions that empower clients to optimize performance and strategically reach their goals. While a Developer and Business Analyst at Nexus, I:

  • Lead development on the Main Street Dashboard for the State of North Dakota, which allows government workers to see data from more than 20 different local, state and federal agencies in an array of interactive visualizations. I analyzed the state's current solution, regularly liaised with key stakeholders, drew up project specs, and managed its scope. I also automated the data feeds coming into the dashboard, shifted storage from SharePoint to Azure Storage, and enhanced the Power BI dashboard user experience.
  • Documented end-to-end processes and integration points for the North Dakota Department of Transportation. I worked with four developers to develop process maps, capture pain points, and implement general project improvements.
Razor Consulting Solutions Aug 2018 - Jul 2019

Senior Program Manager

Razor is a consulting and software development company based in Fargo, North Dakota. While a Senior Program Manager at Razor, I:

  • Implemented a reporting solution using Excel and Power BI. I oversaw a project that pulled data from disparate systems into an Excel spreadsheet, then used Power BI for ETL and massaging the data so it could be used seamlessly to produce Pivot Charts. The Excel information was later transitioned into SharePoint, which was used to manage the team developing the Power BI dashboards.
  • Instituted governance around sessions and followed-up on blockers, working with regional and C-level leadership to prioritize their remediation
  • Managed four different teams of 18 direct reports — one team per solution group and/or sales area. Worked across multiple solution groups, including Applications and Infrastructure, Modern Workplace, Business Applications, and Data and AI.
AMC Theaters May 2017 - Jul 2018

Project Manager / Business Analyst

AMC Theaters is the largest movie exhibition company in the the world, with approximately 1,000 theaters and more than 11,000 screens across the globe serving approximately 350 million guests annually. As Project Manager and Business Analyst for AMC, I:

  • Worked with a team of more than 20 to build AMC Stubs A-List, a subscription service that offered customers regular monthly tickets and premium treatment. We integrated the service's features at theater kiosks and the AMC website and responded to shifting requirements stemming from market pressures while still delivering the solution under budget and on time.
  • Along with five others, developed an accounting system to track hourly employees’ work, wages, adjustments, and payroll. The ETL, reporting mechanisms and a majority of other processes were automated, providing stakeholders with better audit reporting.
  • Integrated sentiment data from Twitter into the data warehouse and provided analytical reporting.
  • Standardized business requirement templates and processes and evolved project and the portfolio management toolset for use across the organization.
MMG Insurance Nov 2016 - Apr 2017

Business Analyst

MMG Insurance provides a wide variety of personal and commercial insurance products. While a Business Analyst, I:

  • Developed interactive diagrams to examine the property casualty life cycle. The diagrams were built with Visio and enabled drill-down and drill-up between levels throughout the process, from client to agent and systems.
  • Worked with a team of 30 to integrate internal systems with the Majesco application platform.
  • Documented formal business rules, concept models, and definitions within RuleXpress.
Hewlett Packard Feb 2005 - Jan 2016

Project Manager, Business Analyst, PMO Governance Lead

Hewlett-Packard is one of the largest computer manufacturers and IT solutions providers in the world. At HP, I:

  • Built a project pipeline dashboard with four developers that fed data entered into InfoPath forms into a SQL database, providing project visibility through dashboards and reports. In addition to InfoPath and SQL, the project utilized SharePoint and SSRS.
  • Built an activity tracker that provided a one-click solution for project managers to enter project tracking information into Excel and generate standard-format, dynamic-content status reports in PowerPoint. The tracker was built with SharePoint and VBA, in addition to Excel and PowerPoint.
  • Led a team of seven to build branded websites for HP's B2B e-commerce customers. We ensured that each customer had separate storefronts, commerce networks, and back-end inventory and fulfillment systems while minimizing customer impact. The websites were developed with SAP Ariba and custom in-house solutions.
  • Mentored more than 75 Business Analysis employees to assist them in obtaining their IIBA and PMI-PBA certifications. Chose resource materials and condensed them into a series of presentations to conduct live mentoring sessions.