Product Operations

Lans Roberts

Senior Technical Writer / Content Creation

  • San Jose, Costa Rica
  • Master's Degree of Science in Neurolinguistic Programming, NLP International Academy
  • 5
    Years of Experience

Professional Bio

Latin America
San Jose, Costa Rica

Technology Expertise

  • Advanced label
    Advanced
  • Intermediate label
    Intermediate
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Employment History

FullStack Labs August 2021 - Present

Senior Technical Writer / Content Creation

IBM July 2020 - August 2021

Senior Technical Writer /Learning Content Developer

  • Led recruitment, team assignments, tool progression, and training.
  • Developed and managed online help content, instructional and promotional videos, webinars, PDFs, and API documentation.
  • Established and maintained cooperative working relationships with diverse groups including: Technical writing team, Legal team, Product Management, Market Planning, Engineering, Technical Support, Marketing, and Sales to facilitate documentation accessibility and feedback.
MITRE January 2015 - August 2021

Team Lead Writer and Editor

  • Wrote advertising copy designed to effectively reach customers in the appropriate target markets to promote products and services.
  • Discussed products and services with clients to learn all the details and specifications to ensure the appropriate advertising methods and themes are used.
  • Created content for internet, publication, and broadcast media using creative concepts.
Brillio LLC. March 2016 - July 2017

Technical Writer, Supervisor and Trainer

  • Researched, organized, and created the department's knowledge base including, 250+ how to guides for internal use.
  • Crafted all vendor (Microsoft) contracts and follow-up materials, maintained and updated a database of policies and procedures.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and an organized workflow.
Latin America
Latin America

Portfolio

Thought Leadership

Employment History

FullStack Labs August 2021 - Present

Senior Technical Writer / Content Creation

IBM July 2020 - August 2021

Senior Technical Writer /Learning Content Developer

  • Led recruitment, team assignments, tool progression, and training.
  • Developed and managed online help content, instructional and promotional videos, webinars, PDFs, and API documentation.
  • Established and maintained cooperative working relationships with diverse groups including: Technical writing team, Legal team, Product Management, Market Planning, Engineering, Technical Support, Marketing, and Sales to facilitate documentation accessibility and feedback.
MITRE January 2015 - August 2021

Team Lead Writer and Editor

  • Wrote advertising copy designed to effectively reach customers in the appropriate target markets to promote products and services.
  • Discussed products and services with clients to learn all the details and specifications to ensure the appropriate advertising methods and themes are used.
  • Created content for internet, publication, and broadcast media using creative concepts.
Brillio LLC. March 2016 - July 2017

Technical Writer, Supervisor and Trainer

  • Researched, organized, and created the department's knowledge base including, 250+ how to guides for internal use.
  • Crafted all vendor (Microsoft) contracts and follow-up materials, maintained and updated a database of policies and procedures.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and an organized workflow.