5 Star Accounting

BACKGROUND

Tell me about your business and your role within the organization?

I’m the owner and President of 5 Star Accounting and Business Solutions. We assist small and medium size businesses with accounting, taxes, business development, human resources, and payroll solutions.

OPPORTUNITY

What challenges were you trying to address with FullStack Labs?

FullStack Labs came to us for accounting and payroll services. We always try to give business back where we can, so we reached out to FullStack Labs to assist with our website which needed some modernization. Additionally, we provide service to numerous small-to-medium sized businesses that are in need of website development and SEO optimization as they’re scaling and so we referred FSL to some of our customers. In total they designed and developed three different websites for us.

SOLUTION

What is the scope of our involvement?

FullStack Labs provided expert assistance with our website, revamping and modernizing. They also helped us address some optimization issues on the back-end. Additionally, they designed and developed websites for two of our clients.

What is the team composition?

Software Engineer Armaiz Adenwala lead the project. It was great working with him. We still work with him on a regular basis, mostly doing small updates for our clients websites. He’s really come through for us on a few different occasions, including working on his day off to fix a major problem on our client’s site. It’s a great example of how FullStack Labs goes above and beyond, not only for 5 Star Accounting but for the customers to whom we’ve referred them.

What is the status of the engagement?

We continue to work together making small changes on the website, and tweaking things here and there.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received positive feedback from numerous users that visited the website after the revamp. We regularly get compliments on the look and feel of the site, and it’s clear that it is much more modern than what you usually see in our industry. FullStack Labs significantly improved the performance and ease of navigation as well.

How did FullStack Labs perform from a project management standpoint?

I don’t think we had a PM...we mostly worked with Armaiz directly.

What did you find most impressive about them?

Certainly the most impressive thing was Armaiz jumping in on his day off, going way beyond the call of duty, to resolve our problem during a crisis situation that required immediate attention.

Also, I appreciated the communication process and FSL’s work-flow management. We’re very technology-driven so the use of Slack as a communication tool fits right in with our culture. It allows us to watch the project management flow, to see the history of it, and to be able to conveniently communicate and see the responses.

More broadly, I essentially gave FullStack Labs a mission to “use your creative brains” to modernize our website. It was a very pleasant surprise when they provided an idea and a design that works for me, my company, and my industry. I’m very pleased with the outcome.

Everybody with FullStack Labs has been a pleasure to work with!

‍