Net Promoter Score is a widely used measure of customer satisfaction and loyalty. It asks customers "How likely are you to refer a company to a friend or colleague" on a scale of 1 - 10. Customers that respond with 9 or 10 are classified as promoters, 6 or less are detractors, and 7 and 8 are passive.
These responses are then used to calculate NPS score, which can range from -100 to +100, and results are interpreted in the following scale.
Below are the results from our recent anonymous NPS survey.
Below are the results from our recent anonymous client performance survey.
Each quarter we conduct a simple two-question client survey and ask this question - recent results are listed below.
1 = Not at all satisfied • 10 = Extremely satisfied
Each quarter we conduct a simple two-question client survey and ask this question - recent results are listed below.
1 = Not at all satisfied • 10 = Extremely satisfied
The employee Net Promoter Score (eNPS) is a concept that builds off the NPS system, allowing employers to measure and get a snapshot of employees’ willingness to be ambassadors for the company by advocating for employment there.
We ask team members "How likely are you to recommend FullStack Labs as a place to work to your family, friends, or former coworkers?" on a scale of 1 - 10. Team members that respond with 9 or 10 are classified as promoters, 6 or less are detractors, and 7 and 8 are passive.
Below are the results from our most recent anonymous team member survey, which we conduct each quarter to determine what our team members think we're doing well, and what we can do better.
Below are the overall, average ratings across all questions asked, on a scale of 1 - 5, with one being "Strongly Disagree" and five being "Strongly Agree."
The following is the number of responses received for each survey period.
1 = Strongly Disagree • 2 = Disagree • 3 = Neither Agree or Disagree • 4 = Agree • 5 = Strongly Agree
1 = Strongly Disagree • 2 = Disagree • 3 = Neither Agree or Disagree • 4 = Agree • 5 = Strongly Agree
1 = Strongly Disagree • 2 = Disagree • 3 = Neither Agree or Disagree • 4 = Agree • 5 = Strongly Agree
1 = Strongly Disagree • 2 = Disagree • 3 = Neither Agree or Disagree • 4 = Agree • 5 = Strongly Agree
1 = Strongly Disagree • 2 = Disagree • 3 = Neither Agree or Disagree • 4 = Agree • 5 = Strongly Agree
1 = Strongly Disagree • 2 = Disagree • 3 = Neither Agree or Disagree • 4 = Agree • 5 = Strongly Agree
1 = Strongly Disagree • 2 = Disagree • 3 = Neither Agree or Disagree • 4 = Agree • 5 = Strongly Agree
1 = Strongly Disagree • 2 = Disagree • 3 = Neither Agree or Disagree • 4 = Agree • 5 = Strongly Agree