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FullStack Labs Net Promoter Score

Net Promoter Score is a widely used measure of customer satisfaction and loyalty. It asks customers "How likely are you to refer a company to a friend or colleague" on a scale of 1 - 10. Customers that respond with 9 or 10 are classified as promoters, 6 or less are detractors, and 7 and 8 are passive.

These responses are then used to calculate NPS score, which can range from -100 to +100, and results are interpreted in the following scale.

Below are the results from our recent anonymous NPS survey.

NPS Scale

NPS scale: -100 to 0 needs improvement, 0 to 30 good, 30 to 70 great and 70 to 100 excellent. NPS scale: -100 to 0 needs improvement, 0 to 30 good, 30 to 70 great and 70 to 100 excellent.

Client Survey Results

Below are the results from our recent anonymous client performance survey.

How satisfied are you with the quality of our work?

Each quarter we conduct a simple two-question client survey and ask this question - recent results are listed below.

1 = Not at all satisfied  •  10 = Extremely satisfied

How satisfied are you with the quantity of our work?

Each quarter we conduct a simple two-question client survey and ask this question - recent results are listed below.

1 = Not at all satisfied  •  10 = Extremely satisfied

Clients responses to the question "What does Fullstack Labs do well?"

  • 0 = Not at all likely  
  • 5 = Neither likely or unlikely
  • 10 = Extremely likely
How likely would you recommend Fullstack Labs to a friend or a colleague?
What does Fullstack Labs do well?
10
The FullStack Labs executive that oversees my firm's projects is top-notch. I trust his experience and his extraordinary level of formal education in computer science and software engineering.
10
FullStack Labs makes it easy to hire great engineers with their thorough technical screenings. Our customer success manager Andres Monge is also excellent at being very responsive.
10
FullStack Labs is great. We love the transparency of the hiring and recruiting process. Great account support too. Andres Monge is fantastic!
9
Finding the right people quickly. Also, their ability to work with us in a way that suits our needs best.
10
Everything.
9
Extremely helpful in the candidate search phase.
10
They have been a trusted partner for us. We rely on their talented staff to augment our teams.
10
Finding candidates to fit our needs, integrating within our groups, and development.
8
The vetting / interview process is amazing.
10
The engineer we had was great and the company's communication was excellent.
10
FullStack Labs cares about the product as if it were their own. They also do well at filling vacant or soon-to-be-vacant spots on the team. Turnover is not often, but when it does happen, FullStack Labs is on it and quick to fill the role.
10
FullStack Labs has been a great, proactive partner. We appreciate what we have been able to accomplish together.
10
Their profiles on the candidates are great and their process for scoring the candidates is also phenomenal
10
The candidate pre-screen process is really helpful.
10
FullStack Labs is very responsive. They make it easy to hire talent in a short time. Not spending too much time looking for additional people when needed.
9
I've had a great experience so far working with FSL. Over the past six months, FSL provided a fast ramp-up to address my organization's needs to build a platform that can support a pilot product.

Employee Net Promoter Score

The employee Net Promoter Score (eNPS) is a concept that builds off the NPS system, allowing employers to measure and get a snapshot of employees’ willingness to be ambassadors for the company by advocating for employment there.

We ask team members "How likely are you to recommend FullStack Labs as a place to work to your family, friends, or former coworkers?" on a scale of 1 - 10. Team members that respond with 9 or 10 are classified as promoters, 6 or less are detractors, and 7 and 8 are passive.

eNPS Scale

NPS scale: -100 to 0 needs improvement, 0 to 30 good, 30 to 70 great and 70 to 100 excellent. NPS scale: -100 to 0 needs improvement, 0 to 30 good, 30 to 70 great and 70 to 100 excellent.

Team Member Survey Results

Below are the results from our most recent anonymous team member survey, which we conduct each quarter to determine what our team members think we're doing well, and what we can do better.

Overall Score

Below are the overall, average ratings across all questions asked, on a scale of 1 - 5, with one being "Strongly Disagree" and five being "Strongly Agree."

Total Responses

The following is the number of responses received for each survey period.

I am proud to work at FullStack Labs

1 = Strongly Disagree  •  2 = Disagree  •  3 = Neither Agree or Disagree  •  4 = Agree  •  5 = Strongly Agree

Question #1

I feel respected and valued by my coworkers

1 = Strongly Disagree  •  2 = Disagree  •  3 = Neither Agree or Disagree  •  4 = Agree  •  5 = Strongly Agree

Question #2

My manager is a great role model for employees

1 = Strongly Disagree  •  2 = Disagree  •  3 = Neither Agree or Disagree  •  4 = Agree  •  5 = Strongly Agree

Question #3

FullStacks's systems and processes help me get my work done effectively

1 = Strongly Disagree  •  2 = Disagree  •  3 = Neither Agree or Disagree  •  4 = Agree  •  5 = Strongly Agree

Question #4

I know what I need to do to be successful in my role

1 = Strongly Disagree  •  2 = Disagree  •  3 = Neither Agree or Disagree  •  4 = Agree  •  5 = Strongly Agree

Question #5

Day-to-day decisions here demonstrate that quality and improvement are top priorities

1 = Strongly Disagree  •  2 = Disagree  •  3 = Neither Agree or Disagree  •  4 = Agree  •  5 = Strongly Agree

Question #6

I believe there are good career oportunities for me at FullStack Labs

1 = Strongly Disagree  •  2 = Disagree  •  3 = Neither Agree or Disagree  •  4 = Agree  •  5 = Strongly Agree

Question #7

I see myself still working at FullStack Labs in one year time

1 = Strongly Disagree  •  2 = Disagree  •  3 = Neither Agree or Disagree  •  4 = Agree  •  5 = Strongly Agree

Question #8