Net Promoter Score is a widely used measure of customer satisfaction and loyalty. It asks customers "How likely are you to refer a company to a friend or colleague" on a scale of 1 - 10. Customers that respond with 9 or 10 are classified as promoters, 6 or less are detractors, and 7 and 8 are passive. These responses are then used to calculate NPS score, which can range from -100 to +100, and results are interpreted in the following scale.
Below are the results from our most recent anonymous client survey, which we conduct every 6 months. In order to calculate our NPS, and determine what our clients think we're doing well, and how we can improve.
The employee Net Promoter Score (NPS) is a concept that builds off the NPS system, allowing employers to measure and get a snapshot of employees’ willingness to be ambassadors for the company by advocating employment there.
Below are the results from our most recent anonymous employee survey, which we conduct every quarter. In order to calculate our NPS, and determine what our employees think we're doing well, and how we can improve.
The average rating for all responses we received is 4.6. This is a 4.55% improvement from our last anonymous employee response, which means our efforts to maintain our employees happy and satisfied are having a positive impact. We plan to continue improving as one of the best employers in the U.S. and Latin America.
We got a total of 123 responses on our last anonymous employee survey. That is a 32.26% increase compared to our last survey.
Most of our employees feel proud to be working at FullStack Labs. On average, we got a score of 4.71 for this specific question. That is an increase of 2.39% compared to our last survey.
Here at FSL we promote a culture that makes our employees feel respected and valued. Regarding these aspects, our average score is 4.64.
The management team at FSL is perceived as good role models for other employees. We still have work to do, but on average we got a score of 4.48.
Here at FSL, we make sure our employees have all systems and processes in place to get their work done effectively. Each day, we're evaluating and optimizing processes to facilitate our collaborators' work. We got a score of 4.34 on our last survey.
Expectations are clear for each of the roles within FSL. Our employees have a clear career path and have the information about what they need to do to get to the next level.
Day to day we strive to make quality and improvement our top priorities at all levels of the organization. We asked our employees if our decisions reflect this, and the average response was 4.64 out of 5.
We're continuing to improve in showing the right career path for each of our employees. As we continue to grow, we also look for our employees to do so with us.
Our employees are in for the long term. Most of them agree or highly agree with the affirmation "I see myself still working at FullStack Labs in one year".
We used this question to calculate our employee NPS. Here we see detractors (0 to 6), passives (7 and 8), and promoters (9 and 10). Our Employee NPS score is 61.